Riskified Published: April 3, 2019
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

Riskified is the world's leading eCommerce fraud-prevention company. We use cutting-edge technology, machine learning algorithms, and behavioural analytics to outsmart eCommerce fraud and help our merchants grow. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for merchants across virtually all industries, including a number of Fortune 500 companies.

About the Role
We’re looking for a motivated, experienced, friendly, and organized team member to join our Customer Success Team. The role is full-time with a flexible schedule, including evenings, and occasional weekends.

As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

What You'll Be Doing
- Serve as the public face of Riskified for all inbound communications with customers
- Escalate top priority, production-critical issues to the appropriate technical staff
- Fight fraud by analyzing risky orders and disputing chargebacks on behalf of our customers
- Act as the voice of our customers within Riskified across all departments
- Onboard new Riskified customers and ensure their success using our services

Requirements

- At least 2 years experience in a customer-facing support/success position (a B2B SaaS environment is a big advantage)
- Tech-savvy, problem-solving approach to challenges
- Detail-oriented, highly organized, and resourceful
- Superb writing and communication skills in English
- Experience with ticketing systems - such as Zendesk,Salesforce or similar - an advantage
- Customer-focused with a strong sense of urgency
- Experience with eCommerce platforms such as Shopify and Magento - advantage
- Background in the payments space, claims management, and the credit card networks current policy and procedures - strong advantage
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