monday.com Published: July 17, 2019
Job Type
Category
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

The Role
- Analyze business questions and provide insights to Sr. Management on how to improve performance and maximize KPIs
- Work with leadership on short/long term planning and goals.
- Work cross-functionally with CS teams & R&D to optimize CS results.
- Ensure measurements and action plans are in place to hit said goals
- Identify trends and issues within support & Success metrics in order to assist in team operations
- Conduct analysis of complex data and translate the results into actionable deliverables, business insights and reports that help CSMs work more effectively

Requirements

- +1 years of successful CS/Business operations experience in a SaaS company
- Experience working within a Customer Success Management / Customer Support organization
- Bachelor's degree required in a related field (Business, industrial engineering)
- Ability to analyze and identify business challenges and opportunities for improvement
- Ability to handle multiple projects simultaneously and strong communication skill to effectively collaborate with various divisions in the organization.
- Advanced Excel required
- SQL experience required
- Experience with Zendesk & Salesforce - an advantage
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