DealHub
  • 21 active jobs (view)

  • Published: June 20, 2022
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Holon
How many relevant years experience do you require for the role:
2 years

Description

DealHub is a customer-focused company, and as our rapid growth continues, we are seeking for a CSM Ops Manager to help scale the growth of our Global CSM team and provide the highest standard of customer relations.

What You’ll Do

- Own CS tech stack - strategy, design and integration, ongoing training and support to the teams, managing relationships with vendors, monitoring adoption and success
- Own our customer portal tool and work hand in hand with relevant stakeholders on providing content and additional functionality
- Recognize and recommend software system improvements and re-evaluate and maintain software systems as needed
- Liaise with CS Ops team on dashboards/reporting and needs for CSMs
- Work hand in hand with the Global CSM team, CSM leadership and other departments in the organization to facilitate new/ongoing projects, processes, and tools and provide feedback to relevant stakeholders
- CSM Marketing, G2, Gartner, go live launches
- Analyzing data, building reports and dashboards
- Apply Forecasting models for expansion during renewals
- Building repeatable processes to stabilize the scaling

Requirements

What You Have

- 2+ years of CSM Ops experience in a SaaS B2B Company
- English at mother-tongue level – must
- Experience managing operational projects and/or processes from identification to implementation to execution
- Experience leading change and adoption of tools and processes
- Strong presentation skills
- Excellent people skills
- Data-oriented mindset, experience with Excel, PowerBI or similar BI tool and Salesforce
- Excellent verbal and written communication skills - clear and articulate communicator
- Team player mindset with proven ability to lead through influence
- Bachelor's degree in Business Management / Economics / Information System Engineering

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