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  • Published: June 20, 2022
Job Type
Level of education
Spoken Language needed
Level of Hebrew
Location of job
How many relevant years experience do you require for the role:
2 years


DealHub is a customer-focused company, and as our rapid growth continues, we are seeking for a CSM Ops Manager to help scale the growth of our Global CSM team and provide the highest standard of customer relations.

What You’ll Do

- Own CS tech stack - strategy, design and integration, ongoing training and support to the teams, managing relationships with vendors, monitoring adoption and success
- Own our customer portal tool and work hand in hand with relevant stakeholders on providing content and additional functionality
- Recognize and recommend software system improvements and re-evaluate and maintain software systems as needed
- Liaise with CS Ops team on dashboards/reporting and needs for CSMs
- Work hand in hand with the Global CSM team, CSM leadership and other departments in the organization to facilitate new/ongoing projects, processes, and tools and provide feedback to relevant stakeholders
- CSM Marketing, G2, Gartner, go live launches
- Analyzing data, building reports and dashboards
- Apply Forecasting models for expansion during renewals
- Building repeatable processes to stabilize the scaling


What You Have

- 2+ years of CSM Ops experience in a SaaS B2B Company
- English at mother-tongue level – must
- Experience managing operational projects and/or processes from identification to implementation to execution
- Experience leading change and adoption of tools and processes
- Strong presentation skills
- Excellent people skills
- Data-oriented mindset, experience with Excel, PowerBI or similar BI tool and Salesforce
- Excellent verbal and written communication skills - clear and articulate communicator
- Team player mindset with proven ability to lead through influence
- Bachelor's degree in Business Management / Economics / Information System Engineering

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