Cato Networks Published: July 15, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
London
How many relevant years experience do you require for the role:
1 year

Description

* Candidates must be eligible to work and live in the UK *

Responsibilities:
- Own relationships for many Customers driving their success and ROI
- Proactive discussions on delivery of service to meet and exceed client expectations
- Identify, facilitate and ensure effective communication of all technical queries and problem resolution from the customer to Cato resources
- Provide consolidated information in the form of reports on all service related account activity
- Work closely with Cato Customer Support and other Services and Product teams to ensure a consistently positive customer experience by providing oversight and management for issues and initiatives
- Establish, build and maintain positive, professional relationships at all decision levels within assigned accounts
- Provide advice and consultation to customers on planned timelines and objectives
- Prepare, schedule, and conduct quarterly account reviews; maintain accurate record of discussions and action items
- Lead Customer Success initiatives owning and driving all deliverables, deadlines, reporting, etc to ensure account success
- Understand client needs and identify new business opportunities
- Build positive and productive relationships with clients
- Work in compliance with company standards and business guidelines
- Address customer escalations, concerns and queries in a timely and accurate manner

Requirements

* Candidates must be eligible to work and live in the UK *

- Background working in the Telecommunications/Datacenter/networking SaaS space, SD-Wan and security background are an advantage
- Track record of successful delivery management on multiple concurrent projects to enterprise customers within a technically complex and dynamic environment either as a Senior Project/Program manager or a Client Management role
- Comprehensive skill set and knowledge of engagement/relationship management, related tools, and methodologies
- Detail oriented, with strong planning and time management skills, ability to multitask in deadline-driven and time-sensitive situations, and to coordinate multiple work streams simultaneously
- Ability to thrive in a technically complex and rapidly-evolving environment, responding in a calm, collected, and professional manner to frequently changing requirements
- Excellent communication skills with a capacity to present, discuss and explain issues concisely and clearly, both in verbal and in written form
- Team player, self-motivated and able to take on various initiatives. Strong decision-making ability with the faculty to evaluate complex situations and escalate issues as needed
- Direct customer management experience is required
- Experience working with Salesforce, MS Office
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