Checkmarx Published: October 25, 2018
Job Type
Level of education
Undergraduate
Spoken Language needed
Spanish, French, Portuguese
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
3 years

Description

Checkmarx is an agile and innovative startup and we are proud to say that each employee contributes directly to our continuous success and growth. We have the best group of people and we are currently looking for a Customer Success Manager to join our team.

Our Customer Success Managers (CSM) are critical to our relationships with our customers. They are responsible to ensure that our customers successfully on-board, adopt, and maintain Checkmarx solutions and continue to renew their licenses year-over-year. CSMs are highly motivated and skilled customer relationship builders who drive adoption of our solutions, generate referrals, identify upsell and cross-sell opportunities, drive customer loyalty, and secure long term relationships. Our CSM serves as the customers' advocate within Checkmarx, and strives to understand their needs and how Checkmarx can help them achieve their goals.

Responsibilities:
- Drive customer awareness of product features and Checkmarx services to maximize the adoption and realized value of their purchased solutions.
- Proactively and consistently engage customers to positively impact customer loyalty and revenue growth.
- Recognize expansion opportunities and effectively qualify them for Regional Sales Managers to bring to closure.
- Maintain accurate view of health of assigned customer segment
- Proactively anticipate customer needs and effectively manage reactive customer requests.
- Develop and maintain strong relationships with each customer.
- Ensure that the Checkmarx solution continuously supports the ongoing needs and security objectives for each customer.
- Develop and maintain strong cross-departmental relationships.
- Responsible with engaging customers with PS engineers.

Requirements

- Spanish/Portuguese/French – a must
- Minimum 3 years of experience in Customer Success Management, Technical Account Management in a software company or Technical Support
- Proven technical skills with the ability to understand customer's challenges/needs and advise on best practices
- BS.c – Computer Science/Industrial Engineering or equivalent
- Creative problem solver.
- Ability to discuss the Checkmarx product and overall SAST environment at a business & technical levels
- Detail-oriented – able to capture proper information correctly and accurately.
- Exceptional multi-tasking abilities and organization skills.
- Ability to connect and build long-lasting relationships with customers
- Excellent verbal and written communication skills
- Excellent presentation skills
- Proficiency with Salesforce.com is an advantage
- Ability to adopt and effectively use other platforms and solutions, as needed
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