Bizzabo Published: February 13, 2018
Job Type
Level of education
Undergraduate
Spoken Language needed
Hebrew, English
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with the sales, product and management teams to drive event success for our customers. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value Bizzabo delivers to their organization.

BUILD RELATIONSHIPS

* Building strong relationships with customers to learn and understand their needs to proactively provide insights, improvements, and best practices for success
* Taking ownership of accounts and managing their onboarding, success, retention, and renewal processes
* Soliciting references, referrals, and testimonials from customers

BRAND GROWTH

* Bringing your creative thinking, strategies, and ideas to advance Bizzabo’s values, unique culture, and vision
* Collaborating with marketing team on customer communication campaigns
* Collaborating with product team to communicate customers’ needs and design ideal offering/features
* Attending and presenting at conferences and events

ACCOUNT STRATEGY

* Identifying upsell opportunities and managing the renewal process throughout the contract lifecycle
* Maintaining portfolio and monitoring analytics, reports and KPIs
* Becoming well read and knowledgeable about the trends and topics of the event industry
* Mastering CRM and Customer Success software

Requirements

BARE NECESSITIES
* 2+ years of experience as a Customer Success Manager in a software company
* Strong knowledge of online software (SaaS) products and services
* A proven track record of successfully building rapport and relationships with all levels
* Account management, project management and problem-solving skills
* High level of organization and a great attention to detail
* Strong presentation skills via phone, online and in person
* Technical aptitude and the ability to learn new concepts quickly
* Tons of energy, passion, humor, compassion, and enthusiasm
* Data driven with appreciation of organization and process
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