Customer Success Manager

About Juno Journey:

Juno is an all-in-one solution for companies' employee development. Juno takes the entire life cycle of every employee in the company and creates a visualize learning and development journey they can take-from onboarding to enablement for their day-to-day job to preparing them for their next role and responsibility - With Juno Journey companies like Fiverr, Gong, Rapyd, WalkMe and more already changing their employees experience completely.

Our Values:

Accountability- We are all accountable for achieving the company's mission by ensuring every activity moves the needle.

Data-Driven- We embrace the use of data to make decisions and treat data as a strategic asset of the company by making it widely available, unified, agreed and accessible.

Customer-oriented- Our customers’ satisfaction and success are at the heart of everything we do because we believe that when our customers win, we win.

Lead by example- We influence and drive others to success through our behavior.

Speed Execution and iteration- We believe the faster you execute, the faster you learn, iterate, and improve. We are constantly seeking feedback, both internally and from customers, so we can outdo our best.

Walk The Talk- We use our product to onboard, enable, and develop our people, so we can constantly improve.

The Customer Success team is in charge of making sure we reach success, by ensuring our customers reach success. We are value-led trusted advisors, looking to bring ROI to our customers and make sure we are strategically planning & executing activities that will ensure retention, growth, and long-term collaborations.

What we are looking for:

- The ability to understand our customers' industry and business, providing solutions and strategic plans accordingly - especially working with tech companies in the US, Canadian and Israeli markets.
- The ability to communicate & present work plans, Business reviews, road maps and use cases.
- Performing needs mapping & goal setting with different stakeholders across the organization, including C-levels. Creating a professional strategic plan and execution for each customer: Business pains, KPIs, processes, timeline & call to action.
- Mapping of every organization structure, the internal political structure of budgets., and decision-makers.
- Reach out methodologies- Ability to reach each stakeholder- when you don’t have an intro.
- Demonstrate and present a unique value proposition clearly, ROI-oriented- according to the listener.
- Actively ensuring your book of customers reaches success and feel in success, by conducting professional QBRs based on business ROIs.
- Ability to forecast & identify churn and upgrade opportunities for your account base.
- Managing upsells & renewals with the account manager- Reach quarterly KPIs.

REQUIREMENTS

- 2+ years of experience as a Customer success manager or Account manager roles, leading and engaging with customers and/or partners.
- Experience in planning & managing renewals upsells & cross-sell.
- Ability to develop long-term strategic relationships based on trustworthiness with leading clients across industries.
- Demonstrate excellent customer service skills with all levels of a client organization.
- Excellent time management skills, goal-driven, and a great team player
- Solid technical understanding for guiding customers through workflow procedures and issues
- Excellent strategic planning and thinking skills
- Languages - a big advantage