Customer Success Manager

Monogoto is a cloud-based and API-driven global cellular connectivity provider, implementing secure IoT connectivity and Private 5G and LTE networks. The company offers an Infrastructure-as-a-Service (IaaS) solution for the IoT industry and enterprise companies.

Responsibilities

● Managing tickets at CRM platform
● Guide our customers and support them through their journey with us
● Monitoring network activity for abnormalities
● Consulting/assisting colleagues from other departments (e.g. sales, operation)
● Working together with other team members in order to improve customer Service procedures
● Assisting with other tasks provided by other team members

● Fluent English, excellent customer-facing and communication skills (verbal and written)
● 1-2 years of experience in customer support field
● Experience with Zendesk - advantage
● Experience with Kibana - advantage
● Creating/using API or scripts - advantage
● Have experience using helpdesk software
● Have experience in IoT or telecommunications industries
● Have experience in creating user guides or tutorial videos
● Ability to manage time efficiently and work with minimal supervision
● Basic skills with picture/video editing software
● Good Microsoft excel skills
● Send CV in English