The Social Impact team at monday.com is searching for a Customer Success Manager with an entrepreneurial spirit to join our mission to help nonprofits around the world solve their biggest challenges through technology!
We are a unique team within monday.com that uses a robust toolbox to accelerate digital transformation among nonprofits to help them scale their impact.
About The Role:
The Customer Success Manager will play a key role in our team and will be required to:
- Build strong relationships with our NGO clients to understand their needs and ensure their success with monday.com- Lead a portfolio of strategic partners and Nonprofits
- Implement monday.com Work OS in Nonprofits on a large scale
- Spearhead internal cross-functional improvement projects
- Represent the voice of the NGOs and influence the product development roadmap
- Develop benchmarks for the success of an NGO with the Work OS
- Lead online webinars, events, consultations, and demos to educate customers on the features of our product
- 2+ years as a CSM in a SAAS company
- A true passion for social impact
- Experience with monday.com's Work OS - big advantage
- An experience working in a nonprofit - advantage
- Ability to own initiatives from ideation to scale
- Strong customer facing and presentation skills with the ability to establish credibility with executives