CyberInt Published: November 30, 2020
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Basic
Location of job
Petach Tikva
How many relevant years experience do you require for the role:
3 years

Description

Cyberint is seeking a talented, results-oriented and highly-motivated individual to join our Customer Success Team! As a Customer Success Manager (CSM), you will be responsible for building and maintaining post-sales relationships with Cyberint’s customers. You will work closely with our services, sales and product teams to ensure customer satisfaction, identify upsell opportunities and manage renewal risks.

Responsibilities

- Serve as focal point of contact for Cyberint’s customers and be accountable for their satisfaction and the value they get from Cyberint’s products and services
- Own customers’ renewals and upsells opportunities and manage them end-to-end
- Lead customers’ calls, follow-ups and requests while emphasizing Cyberint’s value
- Create great and meaningful relationships with our customers, from the on-boarding stage and throughout the customer journey that will make a true impact over Cyberint’s business and growth
- Drive internal process improvement initiatives to support customers’ needs
- Collect customers’ feedback and represent their voice within the organization

Requirements

- 3+ years experience in a customer facing role
- 2+ years experience supporting customers as a customer success manager or similar role
- Bachelor’s Degree or higher in a related field
- Proven Experience in the Cybersecurity / Intelligence / WEBINT domain
- Demonstrated success developing strong customer relationships
- Experience working with attack teams (penetration testers, red teamers and more)
- Excellent English speaking, reading and writing skills
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