CyberInt
Published: November 30, 2020
Job Type
Category
Description
Cyberint is seeking a talented, results-oriented and highly-motivated individual to join our Customer Success Team! As a Customer Success Manager (CSM), you will be responsible for building and maintaining post-sales relationships with Cyberint’s customers. You will work closely with our services, sales and product teams to ensure customer satisfaction, identify upsell opportunities and manage renewal risks.
Responsibilities
- Serve as focal point of contact for Cyberint’s customers and be accountable for their satisfaction and the value they get from Cyberint’s products and services
- Own customers’ renewals and upsells opportunities and manage them end-to-end
- Lead customers’ calls, follow-ups and requests while emphasizing Cyberint’s value
- Create great and meaningful relationships with our customers, from the on-boarding stage and throughout the customer journey that will make a true impact over Cyberint’s business and growth
- Drive internal process improvement initiatives to support customers’ needs
- Collect customers’ feedback and represent their voice within the organization
Responsibilities
- Serve as focal point of contact for Cyberint’s customers and be accountable for their satisfaction and the value they get from Cyberint’s products and services
- Own customers’ renewals and upsells opportunities and manage them end-to-end
- Lead customers’ calls, follow-ups and requests while emphasizing Cyberint’s value
- Create great and meaningful relationships with our customers, from the on-boarding stage and throughout the customer journey that will make a true impact over Cyberint’s business and growth
- Drive internal process improvement initiatives to support customers’ needs
- Collect customers’ feedback and represent their voice within the organization
Requirements
- 3+ years experience in a customer facing role
- 2+ years experience supporting customers as a customer success manager or similar role
- Bachelor’s Degree or higher in a related field
- Proven Experience in the Cybersecurity / Intelligence / WEBINT domain
- Demonstrated success developing strong customer relationships
- Experience working with attack teams (penetration testers, red teamers and more)
- Excellent English speaking, reading and writing skills
- 2+ years experience supporting customers as a customer success manager or similar role
- Bachelor’s Degree or higher in a related field
- Proven Experience in the Cybersecurity / Intelligence / WEBINT domain
- Demonstrated success developing strong customer relationships
- Experience working with attack teams (penetration testers, red teamers and more)
- Excellent English speaking, reading and writing skills
