HiredScore Published: June 24, 2020
Job Type
Level of education
Undergraduate
Spoken Language needed
English, Spanish, French, German, Italian, Chinese, Portuguese
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
More than 3 years

Description

HiredScore is an award-winning Artificial Intelligence technology that powers the hiring decisions of some of the largest companies in the world. HiredScore’s technology helps make a fair hiring process by removing biases from the recruiting and selection process. We enable Talent Professionals to respect candidates by ensuring that candidates who apply to jobs hear back more quickly and are suggested for jobs that fit their background with tech-enabled improved candidate experience.

Our solutions also help employees increase the likelihood of receiving promotions by supporting our Global Fortune 500 clients to make sure that every employee gets reviewed for a potential promotion whenever new jobs are created. We are a lean, fast-paced, high-growth, and entrepreneurial company. We are excited by the impact we get to make on people’s ability to get hired and for our customers every day.

We’re looking for a star Customer Success Manager to join our growing CS Team in Tel Aviv to build and own the relationship across the full cycle of the customer journey for our full suite of products; from deal sign-off to “the end of days”. The CSM will be the face of the company for our customers on one-hand, and on the other, reflect the “voice of the customer” to the relevant stakeholders at HiredScore.

You will be interacting directly with our largest clients and licensed recruiters, working with HiredScore’s executive team and our client’s senior leadership to develop strategy, drive new product training, support user engagement and adoption goals while ensuring our product remains the best in the industry and that its value and business impact is accurately reflected.

ROLES & RESPONSIBILITIES
- Develop, maintain, and own customer relationships with new and existing clients to ensure success, satisfaction, and manage user interactions and onboarding.
- Work side by side with Professional Services, Product, Data Science, BI, Sales, and R&D teams to identify opportunities and communicate insights and feedback from our customers to the rest of the company.
- Develop and implement strategy for customers, including elaboration of analytical reports and communicating value and impact to customers
- Grow customers adoption of our solution and continuous improvement of customer experience to ensure their satisfaction and retention
- Analyze current customer trends by mapping out gaps and creating matrixes for where potential opportunity and pain points exist to drive value
- Poses a deep understanding of customers’ needs and behaviours, company solutions, and business values
- Utilities customers’ feedback to implement change in our work-process and solutions
- Manage and expand our user relationships, including running routine calls with clients and users, increasing product engagement.
- Be our internal client advocate; conduct qualitative & quantitative research to identify product improvements and work with various teams on design and launch

Requirements

- 5+ years of work experience in Customer Success at a B2B, startup or high-growth high-paced environment.
- Ability to work in a fast-paced, constantly-evolving, highly entrepreneurial environment with multiple, concurrent priorities with many needing immediate resolution
- Results-oriented with a strong track record for success in delivering business objectives with the ability to self-manage and execute projects from scratch
- Great interpersonal skills with exceptional communication skills in all media (1-on-1s and group training)
- Strong analytical experience working with BI/data platforms (e.g. Google Analytics, Mixpanel) for customer analysis
- Experience working closely with the product team, with the understanding of product workflows, management and behavior
- Fortune 500/Global Enterprise client experience
- Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
- Excellent presentation skills
- Ability to travel abroad (based on business needs)
- Flexible hours - willing to work global hours as needed
- Bachelor's degree in a relevant field (Industrial Engineering, Economy or Business)

ADVANTAGES
- Additional languages (Spanish, German, French, Italian, Portuguese, Chinese)
- Experience working with the APAC and EMEA clientele
- Experience working with AI/Big Data/Recruiting/HR Tech product
- A strong technical understanding
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