Comeet Published: September 9, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
Hebrew, English
Level of Hebrew
Fluent
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

Comeet is as modern as recruiting tech gets. We’re at the intersection of leading and bleeding edge in terms of functionality, features, and user interface/experience (UI/UX). Our integrated SaaS platform provides companies with a single, integrated platform to recruit anywhere in the world.

The product’s great, and customer feedback is tremendous (feedback like “Comeet is the iPhone of recruiting” is not uncommon). Basically, business is booming.This means lots of product trials with companies interested in test driving our platform, as well as support responsibilities, and evangelism opportunities within our existing customer base. We’re looking for a truly modern Customer Success Hero to ensure a fantastic trial experience for sales prospects, and provide 5-star service to our paid customer base.


What You’ll Do
- Become an expert of Comeet’s platform
- Take ownership of new accounts and manage their on-boarding
- Build strong relationships with our clients to understand their needs and ensure their success with Comeet
- Serve as the main point of contact and liaison between clients and the rest of the Comeet team
- Recommend solutions & best practices to address specific customer business needs
- Collect and present user feedback to product management to influence development priorities and future roadmap


In general, you need to do whatever it takes to make their experience as wonderful as possible. You’ll understand their pain points, and be the channel through which their concerns and feedback will be heard internally so we can continually improve the product.

Who You Are
The most important requirement is that you care about the experience of others.You’ve got to want the customer to have a great time with Comeet and realize a ton of value. Friendliness and patience are necessary personality traits. It’s like working at Disney World and ensuring each guest has a great time at the park. You’ll be this person at Comeet - just without Mickey Mouse ears. You also need to be able to independently organize and prioritize tasks and schedules; this isn’t a fit for anyone who’s OK with things falling through the cracks.

Requirements

- Proficiency in English + Hebrew is a MUST
- At least 1-2 years experience as a Customer Success/ Project Manager or any customer facing role
- Be driven: No one needs to push you to excel; going the extra mile is just who you are
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use
- Desire to help and serve our customers: They win, so you win
- Technical Orientation
- Full time position - Sun- Thu 9-18:00
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