Klear Published: February 3, 2019
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan, Haifa
How many relevant years experience do you require for the role:
1 year

Description

Klear seeks a Customer Success manager which will be the trusted advisor of our portfolio of Klear customers. Influencer marketing has become one of the most effective methods for enterprise brands in 2018. This market evolution has created massive growth of the Klear customers and opens huge opportunities for customer success through retention and expansion. In this role, you will:

Your Job
- Be responsible for delivering onboarding, training, support, and ongoing advisory
- Increase customer satisfaction rates, such as NPS and adoption rates
- Build authentic and strong relationships with multiple contacts within customer teams
- Build relationships with multiple contacts within our protfolio customers
- Identify growth opportunities to expand Klear usage within accounts
- Retain customers through renewals
- Provide feedback to our Product team based on customers requests
- Prepare for and conduct annual business reviews with elite customers
- Assist customers with measuring business impact on a quarterly basis

Requirements

- Exceptional listening skills
- Exceptional written and spoken communications skills
- Be comfortable with communicating over the phone (online conference meetings)
- Terrific consultative selling skills and exceptional closing skills
- Customer pipeline management skills
- Engaging and effective presentation skills.
- An urge to provide the best possible customer experience, and have fun doing it.
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