Spotinst Published: July 21, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
New York
How many relevant years experience do you require for the role:
1 year

Description

* Candidates must be eligible to work and live in the US *

Spotinst is a dynamic, fast growing technological startup with its headquarters located in Tel-Aviv and additional offices in San Francisco, New York and London. With innovative technology that is revolutionizing the cloud computing industry, and a team of highly motivated and creative employees, our vision is to optimize the way DevOps and R&D teams consume cloud computing.

Spotinst is seeking an experienced Support Engineer. We're looking for the right person to join our team in a fast-paced, dynamic work environment.

The ideal candidate must be self-motivated with a passion for educating, designing, and building cloud solutions for a diverse array of large customers. The ability to evaluate a customer’s IT landscape, connect technology with measurable business value as well as think strategically about business, products and technical challenges is critical for a Technical Support Engineer.

Responsibilities:
- Actively monitoring the system
- Online interaction with global customers
- Proactively anticipating and resolving incidents
- Explain to customers how to better use the system, understand application architectures and software integration approaches
- Provide Tier-1&2 support by mail and online chat: troubleshooting assistance for customer issues, integrations and relevant problems
- Work closely with Customer Success, R&d and Sales teams

Requirements

* Candidates must be eligible to work and live in the US *

- Bs.c Computer Science, Information Systems or equivalent science degree
- Highly technical and analytical thinker
- Strong verbal and written communications in English
- Great customer interfacing skills

Preferred Qualifications:
- Previous experience as a NOC/QA/Support
- Understand the AWS market segments, customer base, and industry verticals
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