DynamicYield Published: April 2, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
New York
How many relevant years experience do you require for the role:
2 years

Description

* Candidates must be eligible to work and live in the US *

Dynamic Yield is on the lookout for a “dynamic” Customer Success Engineer - someone who puts the extra mile into smile. The major objective of this role is to maintain the highest levels of satisfaction for our valued customers. By focusing on project delivery, implementation consulting, customer assistance and post-implementation support, this role is critical in ensuring our customers get the most out of Dynamic Yield products.

A successful Customer Success Engineer works with customers to assess their requirements for personalization and optimization. They develop and deliver customers with unique implementations through the on-boarding and adoption phases until deployment and transfer necessary knowledge for customer success. This is a role for lovers of technical knowledge, lovers of developing projects from phase to phase, and for those who get satisfaction from making customers radiate with joy.

The Task-at-Hand:
- Create implementation plans for new and existing clients
- Report on project delivery
- Align with the Sales and Presales teams, supporting these teams through out the sales cycle if needed
- Design data exchange (import/export) solutions
- Clarify technical and business design of the end-to-end implementation

Requirements

* Candidates must be eligible to work and live in the US *

- Degree in Computer Science or a related discipline
- At least 2 years of development experience in JavaScript with modern frameworks such as Angular, NodeJS and React
- Excellent knowledge of front-end technologies including HTML and CSS across different platforms
- At least 2 years of industry experience in a professional services/ software development of an enterprise software company or consultancy (Self-taught hackers are also welcome)
- Knowledge of e-commerce functions is a plus
- Comfortable responding to the varying demands of working for a dynamic, international company
- You are a self-motivated individual with well-developed interpersonal & communication skills and a strong desire to succeed
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