Tenengroup Ltd. Published: November 4, 2020
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

The Customer Success Coordinator will be focused on the post purchase customers experience- the goal is to provide the customer with the best service.

Responsibilities
- Leading the service's written communication with our customers. Create and improve the current templates. (Content & look and feel)
- Leading the tone of voice according to the different platforms (Facebook, chats, emails., etc.)
- Ownership of the service policy and the internal procedures.
- Customers’ feedback- improve the way we ask for feedback. Analyze the feedback and provide insights.
- Build and lead creative strategy for Retention by service

Requirements

- Creative thinker who is passionate about digital copywriting
- Order and organization capabilities
- People motivating skills
- Service oriented
- Independent
- Analytical capabilities

Advantages
- Native level English
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