IsraTransfer Published: April 19, 2021
Job Type
Level of education
High school
Spoken Language needed
Hebrew, English
Level of Hebrew
Fluent
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

Established in 2008, IsraTransfer has developed a recognized reputation for being one of Israel's top currency conversion companies, we continue to lead the field with our highly focused customer oriented philosophy.

We are seeking a Customer Success Associate to join our team.

IsraTransfer is looking for enthusiastic, thoughtful and highly motivated problem solvers who are passionate about creating a positive customer experience and building strong relationships our customers. You will be the first point of contact for our customers and engage with them on email, telephone and face to face meetings.

Responsibilities:

- Maintaining a professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Ensure customer satisfaction and provide professional customer support

Requirements

- Excellent customer service skills, including maintaining focus on the customer issue in a fast paced environment
- Customer orientation and ability to adapt and respond to a wide customer base
- Excellent communication skills
- Ability to multitask, prioritize and manage time effectively
- Ability to work under pressure
- Required languages: English - Mother Tongue, Hebrew - excellent working knowledge/mother tongue level

This is a full time position, from our Ramat Gan office.
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