Wix Published: September 10, 2019
Job Type
Level of education
High school
Spoken Language needed
English, Spanish
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

Wix’s Customer Support department–a group of experts who use our unique understanding of Wix products to provide support and inspiration to over 130 million users around the world! We’re responsible for collecting valuable user feedback to improve Wix’s products, and play a vital part in moving the company forward. We work in small teams to allow everyone to express their creativity & we never stop learning.

As a Customer Support Expert, you will:
- Provide Wix users with technical solutions.
- Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
- Develop and maintain positive customer relations and satisfaction.
- Create, translate and localize content for the Wix Knowledge Base: support articles, step-by-step tutorials, feature requests and known issues.
- Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
- Work with all other departments and product teams, and liaise with them about our users’ needs.

Requirements

- A fluent Spanish speaker who loves to help other people and wants to influence the way our users perceive our products.
- You’re comfortable working in a fast-paced and deadline-driven environment. You are a problem solver with strong critical thinking skills, and the ability to thoughtfully identify challenges and solutions.
- Bonus points if you have experience working in front-facing customer service.
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