Wix Published: July 4, 2019
Job Type
Level of education
High school
Spoken Language needed
English, Portuguese
Level of Hebrew
Hebrew not required
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
Zero

Description

As a Customer Solutions Expert, you will:
- Provide Wix users with technical solutions.
- Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
- Develop and maintain positive customer relations and satisfaction.
- Create, translate and localize content for the Wix Knowledge Base: support articles, step-by-step tutorials, feature requests and known issues.
- Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
- Work with all other departments and product teams, and liaise with them about our users’ needs.

Requirements

- A native Portuguese speaker who’s comfortable working in a fast-paced and deadline-driven environment.

- Bonus points if you have experience working in a technical environment and have worked in customer solutions in the past.
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