Wix Published: September 10, 2019
Job Type
Level of education
High school
Spoken Language needed
English, German
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

products to provide support and inspiration to over 150 million users around the world! We’re responsible for collecting valuable user feedback to improve Wix’s products, and play a vital part in moving the company forward.We work in small teams to allow everyone to express their creativity & we never stop learning. Our opportunities for growth are unlimited, both within the team and beyond.

As a Customer Solutions Expert, you will:
- Provide Wix users with technical solutions through various channels including support tickets, chat and more.
- Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
- Develop and maintain positive customer relations and satisfaction.
- Create, translate and localize content for the Wix Knowledge Base: support articles, step-by-step tutorials, feature requests and known issues.
- Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
- Work with all other departments and product teams, and liaise with them about our users’ needs.

Requirements

- A native German speaker who’s comfortable working in a fast-paced and deadline-driven environment.
- Bonus points if you have experience working in a technical environment and have worked in customer solutions in the past.
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