Wix.com Published: May 11, 2018
Job Type
Level of education
High school
Spoken Language needed
English, German
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

Wix’s Customer Solutions department - a group of experts who use our unique understanding of Wix products to provide support and inspiration to over 100 million users around the world! We’re responsible for collecting valuable user feedback to improve Wix’s products, and play a vital part in moving the company forward.We work in small teams to allow everyone to express their creativity & we never stop learning. Our opportunities for growth are unlimited, both within the team and beyond.

As a Customer Solutions Expert, you will:
- Provide Wix users with technical solutions.
- Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
- Develop and maintain positive customer relations and satisfaction.
- Create, translate and localize content for the Wix Knowledge Base: support articles, step-by-step tutorials, feature requests and known issues.
- Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
- Work with all other departments and product teams, and liaise with them about our users’ needs.

Note: please send your CV in English.

Requirements

A German mother tongue speaker who’s comfortable working in a fast-paced and deadline-driven environment. Bonus points if you have experience working in a technical environment and have worked in customer solutions in the past.
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