Wix.com Published: August 1, 2019
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

Wix’s Customer Solutions team - a group of experts who use our unique understanding of Wix products to provide support and inspiration to over 130 million users around the world! We’re responsible for collecting valuable user feedback to improve Wix’s products, and play a vital part in moving the company forward.

We work in small teams to allow everyone to express their creativity and we never stop learning.

As a Customer Solutions Expert, you will:
- Provide Wix users with technical solutions.
- Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
- Develop and maintain positive customer relations and satisfaction.
- Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
- Work with all other departments and product teams, and liaise with them about our users’ needs.

Requirements

A natural leader and native English speaker who is comfortable working in a fast-paced and deadline-driven environment. You have experience working in customer solutions, and have analysis and project management skills. You are very passionate about customer support and keep up to date with best practices in the industry. You embrace the challenges of global communication and love working as part of a team. You take ownership of every project you touch and love to take initiative.

Please send us your CV in English.
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