XM Cyber
  • Published: July 22, 2021
Job Type
Level of education
High school
Spoken Language needed
Level of Hebrew
Location of job
How many relevant years experience do you require for the role:
More than 3 years


XM Cyber is an award-winning startup that develops a multi-platform breach and attack simulation (BAS) solution that continuously exposes attack vectors threatening organizations' critical assets and provides them with prioritized, actionable remediation.

We are looking for a Customer Operations Manager to manage our current & future customers in EMEA.

Role & Responsibilities:

- Understand the client’s organization structure, business drivers and desired operational outcomes from deploying XM Cyber
- Understand the client’s technical ecosystem to build an integrated vision reality for XM Cyber within the client environment
- Deploy XM Cyber solution within client environments
- Conduct hands-on product demonstrations and technical discussions with the clients’ technical teams
- Structure QBR and other business cadence to manage the technical relationship in an organized manner
- Produce monthly reports showing the key findings of XM Cyber and improvements in cyber security posture over the preceding month
- Ensure that relevant team members are trained and proficient in the use of XM Cyber to drive better product adoption
- Work closely with product management and R&D teams to understand new high-value use cases


- 4+ years’ experience working as a technical account manager within the cyber security domain with large customers
- Able to design technical solutions for clients including architecture and operational workflow
- Hands-on experience with the Microsoft Windows Server OS /Linux Servers
- Knowledge of Microsoft Security best practices
- Knowledge of Information and Data Security concepts
- Knowledge of Network Architecture concepts
- Knowledge of Cloud Security (AWS/Azure)
- Experience writing documentation relevant to product deployment, deployment configuration, operational guides, process workflows and technical integration
- Self-learner and desire to learn new technologies
- A team player & Excellent interpersonal skills
- Fluent in business/technical English
- Ability to travel regularly within this region, as needed

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