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  • Published: September 28, 2022
Job Type
Level of education
High school
Spoken Language needed
Hebrew, English
Level of Hebrew
Location of job
Petach Tikva
How many relevant years experience do you require for the role:
2 years


A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

What you’ll be spending your time on:

- Leading end-to-end coordination of the global CC shift and training schedules, including:

- Conducting constant analysis of incoming/ actual volumes and creating requirements based on the volumes, SLA expectations and staffing ability.
- Creating shift and training schedules in coordination with the Analyst and Training Teams while taking into consideration the CC Department’s ongoing activities, available workforce, and performance goals
- Managing mobility timeline and quotas
- Short-term planning and maintenance of headcount necessary to meet SLAs
- Creating scheduling communication, and QA routines with outsource hubs
- User management: ensuring profiles of the employees are aligned with the skillset and seniority of the employee.
- Maintaining constant dialogue with global Team Leaders and scheduling teams to make sure their team needs are being met
- Planning and coordinating inter-departmental and global activities that include Customer Care

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

For this role you are also:

- Having excellent organizational skills with the ability to handle multiple tasks simultaneously
- Having strong analytical skills
- Having great attention to detail
- Proactive thinker
- Having great communication skills
- Thorough and methodical
- Independent with high sense of responsibility

Have you done this kind of stuff?

- Experience as an office administrator, office assistant or similar role
- Ability to analyze and organize big amounts of data
- Proficiency in MS Office
- Full written and spoken proficiency in English

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

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