Claroty Published: October 3, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
Hebrew, English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
3 years

Description

Claroty is the world's leading industrial cybersecurity company. Leveraging broad expertise in the operational technologies (OT) that run the world's critical infrastructure, the Claroty Platform provides visibility across a rapidly growing and opaque attack surface. Its Deep Packet Inspection (DPI) technology delivers award-winning vulnerability and threat monitoring, enabling our customers to preserve reliability and trust in the face of mounting operational risk. Founded in 2014 as the second portfolio company of Team8, Claroty is headquartered in New York City with offices in Tel Aviv. It is backed by the world's leading cybersecurity and technology investors, including Bessemer Venture Partners and Temasek Holdings.

As a Customer Experience Specialist, you will have the exciting opportunity to be part of the growing Claroty technical operations team in EMEA region. The Customer Experience Specialist is strategically positioned to lead all post sales aspects related to Claroty customers base in EMEA region including and not limited to delivery, customer satisfaction and retention.

You should be a self-starter, comfortable working directly with enterprise customers, possess strong project management skills, technical background and thrive in a fast paced and dynamic environment.

RESPONSIBILITIES
- Serve as the point of contact for Claroty portfolio of customers throughout the life cycle, beginning from the purchase order and extending through on- boarding, project delivery success, business reviews, and up/cross sales.
- Take ownership for the customer’s experience with Claroty
- Build trusted relationships with decision makers and project leaders to enable successful delivery and lead to up/cross sales.
- Handover Claroty project management methodology to the delivery teams on the customer side
- Ability to understand customer technical requirements
- Work with internal interfaces (e.g. R&D, Product, Sales etc.) and ensure that customer expectations are aligned with committed schedule

Requirements

- Minimum 3 year of customer success management experience - MUST
- Excellent client-facing and global customer communication skills - MUST
- Solid understanding of IT Infrastructures: networking and operating systems - MUST
- Familiarity with Project Management methodologies, processes and best practices
- Experience operating on-site with large enterprise customers
- Experience with software implementation and upgrade management
- Strong multitasking capabilities and high ability to work under pressure
- Ability to travel abroad (25%)
- Fluent English - must
- Experience with Linux based operating system
- Experience with OT/IoT environments and work methods
- Experience in the cyber security domain
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