Wix
  • Published: June 7, 2021
Job Type
Level of education
High school
Spoken Language needed
Hebrew, English
Level of Hebrew
Fluent
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
More than 3 years

Description

Wix’s Customer Care team. We’re a group of experts who use our unique understanding of Wix products to provide support and inspiration to over 200 million users around the world.

We’re responsible for collecting valuable user feedback to improve Wix’s products, and play a vital part in moving the company forward. We work in small teams to allow everyone to express their creativity and never stop learning.

As a Customer Solutions Team Lead, you will:

- Mentor, advise, and lead your team members in their journey to best support Wix’s users while achieving their collective and individual KPIs
- Participate in global and cross company projects to improve our products and optimize our users’ experience
- Prioritize often conflicting tasks and projects
- Influence the way we support our users and improve it

Requirements

A tech-oriented manager with 2-3 years of experience in leading a customer facing call center team in a global tech company. You have experience working on a global team and you’re highly proficient in reading, writing, and speaking Hebrew and English.

You thrive in dynamic work environments and can see the big picture while also being detail oriented. You’re motivated, independent, and exceptional at project management and organization. You believe in data and you’re passionate about technology’s ability to improve people's lives.

Your excellent communication skills enable you to build and maintain relationships with customers and collaborate comfortably with colleagues from all levels of the organization.

Please send your CV in English.

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