Graduway Published: December 3, 2018
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
Raanana
How many relevant years experience do you require for the role:
1 year

Description

Graduway, the leading alumni relations and mentoring software is looking for a passionate Customer Care Specialist to join our growing team. As a member of our Global Customer Care organization, you will be responsible for enabling our world-class customer experience by servicing our 700+ clients through inbound requests and customer community engagements.

Responsibilities
• Handle incoming customer queries from request-to-resolution in a prompt manner
• Provide service through a variety of channels (tickets, chat, community posts, and more)
• Monitor engagements and contribute content to customer community portal
• Liaison between customer and internal departments
• Identify areas of weakness and product/process improvement

Requirements

Qualifications
• Native English speaker, must
• 1+ year of experience in customer-facing role
• Strong communication skills
• Solutions-oriented with high attention to detail
• Experience working with a CRM or ticketing system – advantage
• Able to work late hours (usually until 20:00 with flexibility to work in rotation until 23:00 some evenings).

Our office is based in Raanana,
Our working days are Monday to Friday
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