Payoneer Published: April 11, 2019
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Petach Tikva
How many relevant years experience do you require for the role:
1 year

Description

We’re looking for a candidate who is organized, detail oriented, independent and passionate about the opportunity to orchestrate a global process. Temporary position for 6 months (or more), replacement for maternity leave. Starting date: middle May.

What’s the job?
- The Customer Care Global Administrator will report to the global operation manager in our customer care department and matrix report to our global trainer manager.
- He/she will lead end-to-end coordination of the global Customer Care shift and training schedules, including:
- Create and manage the global Customer Care training's schedule, as well as maintain the associates training portfolio and database.
- Gathering global schedule requests and requirements
- Creating shift and training schedules in coordination with the Analyst and Training Teams while taking into consideration the Customer Care Department’s ongoing activities, available workforce and performance goals
- Maintaining constant dialogue with global Team Leader’s to make sure their team needs are being met
- Ongoing maintenance and monitoring of the schedule, managing changes, flagging deficiencies and proposing solutions

Requirements

- English - Mother-tongue level
- Service-oriented approach with great communication skills
- High attention to details and patterns
- Proficient in MS Office
- Quick learner
- Full time availability
- Independent and with initiative
- Experience with shift organizer or similar program - an advantage
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