Wix
  • Published: January 10, 2022
Job Type
Level of education
High school
Spoken Language needed
English, French
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

We are:

Wix’s Customer Care team in Tel Aviv. Our Experts use their unique understanding of Wix products to provide support via phone, chat and email to over 200 million users around the world.

We’re responsible for collecting valuable user feedback to improve Wix’s products, and play a vital part in moving the company forward. We work in small teams to allow everyone to express their creativity and never stop learning.

As a Customer Care Expert in French, you will:

- Build strong connections with Wix users, uncover their needs and help guide them through their user journey, offering them new options and alternatives
- Manage chat, email, phone and/or other communication channels as primary contact for Wix
- Develop expertise in Wix products and stay up to date on new features and improvements
- Represent the user voice within the company and participate in projects to analyze user behavior
- Influence the way we provide training to improve our Experts’ product knowledge
- Improve the quality of our support by identifying knowledge gaps and problematic flows

Requirements

You are:

A professional with 1+ years of experience in customer service, in tech or similar industries. You are a mother tongue level French speaker and you’re proficient in communicating both in writing and verbally. You’re also fluent in written and spoken English.

You enjoy helping others with your great critical thinking skills and are confident about taking responsibility and ownership. You’re great at troubleshooting and problem solving and you have an eye for detail. You’re also flexible and you can change priorities quickly to handle multiple tasks.

We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Apply
(Check on your spam box)
Drop files here browse files ...

Related Jobs