As a global, multi-national company, we would like to ask that you please submit your resume in English.
Have we got a job for you?!
Customer Care Associate, Petah Tikva
Build Your Career | Have Fun | Make a Difference
If you’re the kind of person that loves to get stuff done, collaborate with colleagues all over the world and is interested in joining a fast-growing global company that is trusted by the world’s top digital brands and truly cares for its customers, join us at Payoneer!
We’re looking for a passionate, dedicated, patient, multitask, tech savvy, positive, emphatic and professional customer care associate to join our beautiful family and help us to provide service to our millions of customers around the globe!
Is it you?
What’s the job?
- Effectively handle customer inquiries via phone, emails or chats
- Provide delightful service to our customers. Take ownership of customer queries and find creative solutions
- Ability to multitask between few systems such as Payoneer CRM and more.
- Maintain high level of knowledge of Payoneer products, services and procedures
- Commitment to meet department requirements like Service Level Agreements, performance metrics etc
- Communicate effectively with other departments to maintain customer satisfaction
- Educate our Customers about Payoneer product. Simplify and recommend services to meet customer’s needs.
Availability to work:
o 8-hour shifts/5 times a week
o Between 2 - 4 evening shifts per week (according to the language/service)
o Paid 3 weeks training period once you join
- Native level of *Russian, *Portuguese, *Arabic, Spanish* and English - Must
- Excellent command on written and spoken English - must*
- Service-oriented, passionate about providing delightful service to our customers
- Positive communication and attitude
- Multi-tasker, fast typing skills
- Self & Quick learner
- Flexibility and availability to embrace change
- Excellent computer Skills
- Experience in working in a goal-oriented environment
- Previous customer service experience – advantage
Ever wondered whether that perfect combination really exists? You know, the job we always dream where we develop professionally and enjoy a fun workplace surrounded by passionate people, at a company that is really changing the world?
Payoneer empowers entrepreneurs and businesses anywhere in the world – from Cairo to California, Buenos Aires to Bangalore and Tel Aviv to Tokyo – to expand beyond their borders and grow successful, sustainable businesses. With millions of customers in over 200 countries worldwide, Payoneer connects anyone, regardless of their location or socio-economic background, with opportunities to trade globally.