Payoneer Published: October 27, 2019
Job Type
Level of education
High school
Spoken Language needed
Hebrew, English, Spanish, Russian
Level of Hebrew
Basic
Location of job
Petach Tikva
How many relevant years experience do you require for the role:
Zero

Description

We’re looking for a passionate, dedicated, patient, multitask, tech savvy, positive, emphatic and professional customer care associate to join our beautiful family and help us to provide service to our millions of customers around the globe!

Is this you?

What’s the job?
- Effectively handle customer inquiries via phone, chats and emails
- Provide delightful service to our customers. Take ownership of customer queries and find creative solutions
- Ability to multitask between few systems such as Payoneer CRM and more.
- Maintain high level of knowledge of Payoneer products, services and procedures
- Commitment to meet department requirements like Service Level Agreements, performance metrics etc
- Communicate effectively with other departments to maintain customer satisfaction
- Educate our Customers about Payoneer product. Simplify and recommend services to meet customer’s needs.

Availability to work:
- 8 hour shifts/5 times a week
- At least 2 evening shifts per week
- Paid 3 weeks training period once you join

Requirements

- Native Russian, Hebrew or Spanish speaker
- Excellent command on written and spoken English
- Service-oriented, passionate about providing delightful service to our customers
- Positive communication and attitude
- Multi-tasker, fast typing skills
- Self & Quick learner
- Flexibility and availability to embrace change
- Excellent computer Skills
- Experience in working in a goal-oriented environment
- Previous customer service experience – advantage
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