Payoneer Published: September 27, 2019
Job Type
Level of education
High school
Spoken Language needed
English, Spanish
Level of Hebrew
Hebrew not required
Location of job
New York
How many relevant years experience do you require for the role:


* Candidates must be eligible to work and live in the US *

Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

As a member of our Customer Care team, you will play a key role in supporting customers in more than 35 languages. The New York operation is geared specifically towards supporting top tier English and Spanish customers. Team members will receive ongoing training on new products, solutions, workflows and processes to ensure they keep up with the company’s fast paced development roadmap and can communicate the most accurate and up to date information available to our high tier customers.

What you’ll do:
- Increasing customer satisfaction by ensuring clarity regarding the payment solutions we offer.
- Providing first call resolution whenever possible.
- Keeping our customers updated regarding their account activity.
- Representing the voice of our customers internally as you advocate for their needs and escalate any issues that arise.
- Liaising with our internal teams to ensure solutions are found and communicated appropriately.

What we offer
- 100% employer paid for medical, dental, and vision insurance and FSAs
- 4% 401K Match
- $600 annual fitness reimbursement
- Fully stocked kitchen and catered Friday lunch
- Happy hours and fun company social events
- Monthly birthday cake celebrations
- Volunteer activities
- Generous PTO and Paid Holidays
- Generous parental leave


* Candidates must be eligible to work and live in the US *

- High level of organizational skills and ability to work under pressure.
- Ability to multi-task, make decisions in a fast‐paced environment and drive results.
- Passion for knowledge, drive for excellence, collaboration and humbleness.
- A pleasant, customer service-oriented attitude.
- Excellent written and verbal communication skills.
- Availability for a full-time role.

Not a must but a great advantage:
- Proficient in a second language (Spanish an advantage)
- Experience in a service-oriented position
- Experience in a Fin-tech company
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