Complaints Coordinator (Junior)

Eitan Medical is a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care- from the hospital to the home. We are looking for an excellent Complaints Analyst to join our team. If you have highly writing abilities in English and you're a tech savvy you belong with us!

Job Description

• As a complaints Coordinator you will generate, investigate, document, and summarize Customer Complaint’s events following the strictest regulatory demands and company’s procedures

• You will provide feedback and background information of returned product investigation

• You will Identify potential risks, customer dissatisfaction and escalate when relevant

• You will be asked to summarize properly Complaint’s investigations and author sensitive closure letters to answer the Customer

• You will perform analysis of complaints and trends.

Direct manager: Complaints Manager

REQUIREMENTS

· Job skills:

o Ability to work with cross-functional teams and to interact effectively with peers, management members and customers

o High motivated, "team player"

o Excellent communication and interpersonal skills, both verbal and written

o Paying attention to the small details and very well organized

o Self-learning and responsible

o Ability to work under strict timelines and multitask in a fast-paced environment

o Technical writing skills

o Fluent in Hebrew and English, both verbal and written, French-an advantage

· Computer skills: Proficient in Microsoft Office

· Language skills: Fluent in Hebrew and English, both verbal and written, French-an advantage