ART MEDICAL Ltd
  • Published: August 20, 2021
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Netanya
How many relevant years experience do you require for the role:
More than 3 years

Description

ART MEDICAL is a well-funded, medical startup developing cutting-edge technologies for ICU patients. Our smART+™ platform is an intelligent, sensor-based feeding system for critical care patients that aims to prevent life-threatening in-hospital complications such as ventilator-associated pneumonia, malnutrition, and acute kidney injury. With the introduction of Nutrition Management 2.0™ to critical care patient scoring systems, the smART+™ platform monitors analyze, and prevents malnutrition and gastric aspiration in real-time. By providing optimal nutritional care and achieving up to 100% feeding efficiency, the smART+™ platform improves the standard of care and helps ICU patients recover faster. 

We are looking for a talented Complaint handling Lead to join our team!

- Review each complaint and determine eligibility for adverse event reporting
- Evaluate and track complaints through complaint process workflow to closure
- Coordinate complaint closures per established business metrics.
- Ensure completeness of complaint files prior to closure
- Coordinate with team members in obtaining any missing information.
- Collaborate with a variety of diverse persons such as Engineers, Clinical Specialists, Field Service Engineers and Manufacturing
- Assist with internal/external audits in support of complaint handling
- Compile complaint trends for management reviews and support product reliability reviews
- Assist with special projects as requested and perform additional duties as required by the QARA team

Requirements

- Minimum of 5 years experience in complaints handling in the Medical Device industry
- Demonstrated ability to be flexible and resourceful, excellent communication and diplomacy skills
- Willingness to handle urgent complaint issues after normal business hours and on weekends
- Excellent problem-solving, judgment, and decision-making skills
- Strong verbal and written communications with the ability to effectively communicate at multiple levels in the organization.

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