Atera
  • 18 active jobs (view)

  • Published: October 24, 2021
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
3 years

Description

Are you marketing savvy? Do you nurture your inner-geek?! Do you love speaking with customers? Then this is the job for you!

Atera is looking for a talented Community Manager to join the Customer Success team and be our customer-facing brand ambassador. This position entails community management, social media, promotional events and cross-departmental coordination. Our ideal candidate has exceptional oral and written communication skills and is able to develop creative, original and engaging content.

Responsibilities

- Complete ownership of Atera’s Community Channels (Facebook, Reddit, and Slack)
- Manage the discussion, monitor group sentiment and post engaging industry-related content
- Set and implement social media campaigns to align with Product launches and localize when needed
- Serve as the liaison between Customer Success, Marketing, Support and Product Teams
- Analyze the company’s digital community and customer communications strategy and identifying strategic weaknesses and making recommendations for improvements
- Research social media trends in the IT industry to adapt content accordingly
- Organize and participate in events to build community and boost brand awareness
- Stay updated with new Atera products and features
- Build relationships with customers, potential customers, industry professionals and journalists
- Monitor and report on customer feedback to provide valuable insights to the Product team

Requirements

- At least 3 years of experience as a community manager, preferably in a SaaS company
- Native English speaker
- Experience launching community initiatives
- Data-driven; Ability to identify and track relevant metrics
- Excellent verbal and written communication skills
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- Advantage – strong technical orientation

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