InterContinental Exchange Published: December 29, 2019
Job Type
Category
Level of education
Undergraduate
Spoken Language needed
English, French
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

The team is in charge of analysis, checks and monitoring for ICE Data Indices and Pricing & Analytics clients globally. A significant part of the job is supporting global clients on a wide range of inquiries including market data, pricing valuation, rebalancing questions, methodology and product issues.

The team works with multiple ICE teams globally such as Data, account managers, product, constantly taking on more responsibilities and getting familiar with new products.

Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow.

RESPONSIBILITIES:

• Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies
• Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken
• Support clients across the different reference data, pricing and index level inquiries, methodology question etc.
• Analyze valuation disputes and discrepancies, and troubleshoot technical issues
• Use multiple types of tools and systems to conduct analysis
• Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers
• Identify trends to address with the client or internally to improve client experience and workflow

Requirements

• Bachelor's degree required
• Basic knowledge of the Financial Services industry
• Must be able to work flexible shifts between 8:00 and 20:00, Mon - Fri
• Fluent English - MUST, French - advantage
• Able to learn quickly
• Positive attitude and deep customer service orientation
• Organized and able to multi-task
• Problem solving skills
• Team player
• Technical skills
• Ability to work under pressure
• Effective listening, verbal and written communication skills
• Experience in a professional work environment

Job Type: Standard
Schedule: Full-time
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