TikTok
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  • Published: January 10, 2022
Job Type
Level of education
Undergraduate
Spoken Language needed
Hebrew, English, Chinese
Level of Hebrew
Fluent
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

As a Client Solution Manager at TikTok you will be an expert taking care A to Z for planning, coordinating, monitoring and campaign trouble shooting of TikTok's ads manager platform. You will work with key clients, sales teams, product and third-party stakeholders to ensure that campaigns are performing and producing the desired results. Success in this position requires a great focus on client service, highly skilled in the ability to plan and execute successful performance marketing campaigns for advertisers, and deep understanding of digital media advertisement ecosystem.

Responsibilities - What You'll Do:

Client & Campaign Management

- Drive education on product, company updates and share company best practices as relevant to clients or agencies' business;
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results;
- Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings;
- Share marketplace feedback and guide our advertising strategy;
- Establish long-term relationships with key clients and make sure their business needs are taken good care of by cross-functional team;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.

Product and go-to-market strategy

- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback;
- Share marketplace feedback and guide our advertising strategy.

Requirements

- At least 2-4 years of experience in client solution roles in digital marketing;
- Experience in managing key accounts in mobile gaming/utility apps/e-commerce industries or domestic market;
- Experience managing performance advertisers with a deep understanding of their challenges;
- Ability to analyze data and identify insights to assess campaign performance;
- Proactive attitude with excellent data analytical skills in excel, SQL is a plus;
- Proficient in English and Hebrew, Chinese is a big plus;
- BA/BS degree or above.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

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