Songo Media Published: April 10, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

Your stylish way to enter the fascinating worlds of chatbots and e-commerce.Scalez, a funded startup with a strong product offering in the field of conversational commerce is looking for a passionate Chatbot Conversation Designer.

Main Responsibilities:
- Designs specifications, scripts, responses and user journey to create consumer-facing Chatbots with personality, character and “human” user interactions.
- Full responsibility of continuous a/b testing of chat conversations, flows, and user journeys based on different personas.
- Analysis of different user journey KPIs and present conclusions to product & management teams.
- Creative thinking of new user journeys and copyrighting using the right language.
- Liaison between Product team, Creative, Marketing teams  to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
- Develops mockups, flows, redlining and other creative prototyping related items.
- Works closely with creative and marketing teams to perfect agent’s UX.
- Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints. Company Name: Scalez

Requirements

- Native English speaker.
- Excellent communication and writing skills.
- 2+ years' experience in linguistic analysis, copy editing, or similar role preferred, in Content development roles.
- Proven work experience as a content developer within fast paced environment.
- Passion and understanding of fashion and styling.
- Innovative thinker with the ability to come up with creative solutions.
- Robust strategic, operational and project management skills.
- Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors.Desired Requirements:
- Familiarity with chatbots, voice enabled devices, or other conversational channels.
- Bachelor's degree in Marketing, Journalism or relevant field.
- Editorial mindset with an ability to predict audience preferences.
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