Payoneer
  • 36 active jobs (view)

  • Published: November 6, 2022
Job Type
Level of education
Undergraduate
Spoken Language needed
Hebrew, English
Level of Hebrew
Medium
Location of job
Petach Tikva
How many relevant years experience do you require for the role:
2 years

Description

A universe of opportunities. Open to you.
 
Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!
 
Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.

*This is a temporary position 

What you’ll be spending your time on:

At the core of everything we do, we’re proud that Payoneer’s customers are front-and-center in all our strategic decisions and as we continue to grow at pace we would like to maintain and exceed the same high standards.  We’ve built high performing Customer Journey (CJ) teams that enable and make great Customer Care (CC), Operations & Customer Experience (CX), through continuous improvement of tools and processes.

As Business Processes Manager (BPM), you are member of the Center of Excellence. Your core objective is to create actionable insights from qualitative and quantitative data and turn them into operational processes improvements that enhance the customers’ experience and our operational scalability.

You will analyze insights from multiple sources and clarify ambiguous problems. You’ll lead, initiate and design operational processes, from ideation to execution, to improve our performance, identify new opportunities and leading the measurement concept of the CJ division. In general, you’ll accelerate our existing momentum, scale our business initiatives, and maximize Payoneer’s full potential to better serve our customers in all their interactions with us. 

You’ll partner with all CJ internal teams and units to drive operational excellence through identifying their business needs and serve them regarding business processes, systems analysis and automation and innovation opportunities.

You’ll deeply learn the various business flows and analyze relevant data by working closely with analytics. You’ll identify pain points that require improvement, what’s working well that we should duplicate, and future-fit opportunities. You’ll design operational processes including analytical and technological aspects and manage projects to execute them. To make it happen you’ll work closely with multiple interfaces, and mainly get your resources in a matrix way of working.

For you to get us there, you’ll be switching between thinking strategically about big picture initiatives, executing quickly on tactical opportunities, and troubleshooting operational issues.

You’ll do all this whilst also keeping cost and risk implications in mind, and in an environment of competing demands for resources and frequent re-prioritizations.

In this role, you will positively impact the lives of millions of our customers around the globe every day.

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient | Passionate about Customers
 
 For this role you are also:

- A proactive team player who understands that collaboration is the key to success, whilst being self-motivated and a self-starter, independent, with a “Can do” attitude.
- Possess strong interpersonal skills leading and driving execution with cross-functional teams.
- Strong creative problem-solver, able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently, but flexible and responsive to dynamic situations.
- Fast learner with high attention to details. You’re a structured, curious, analytical, and investigative thinker who can dive into various sources of data to identify opportunities.

 
Have you done this kind of stuff?

- Analyzing data from multiple sources and various types (qualitative, quantitative, text IQ etc.) and turn them to actionable insights
- Assessing business needs and translating them into relevant solutions
- Designing operational processes including analytical and technological aspects
- Leading an operational domain - constantly monitoring the KPIs and results, initiating and designing new solutions, promoting projects from ideation to execution and

Requirements:

- 3+ years background experience working as systems analysis / process engineer / BPM in a high-tech company or management consulting
- BSc. in industrial Engineering / BA in management or economics or similar field
- Excellent analytical skills
- Excellent written, verbal and presentation communication skills. Able to engage diverse audiences from senior management to frontline staff
- Project management experience
- High level of English – Excellent oral and written communication skills.

Not a must but a great advantage:

- Experience with Customer Centers and Operations processes
- Experience working with remote teams
- SQL experience

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere.  From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

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