Payoneer Published: October 24, 2018
Job Type
Level of education
Undergraduate
Level of Hebrew
Medium
Location of job
Petach Tikva
How many relevant years experience do you require for the role:
1 year

Description

The Business Operations Team Member will be responsible for conducting and coordinating all operational projects and tasks for the "Working Capital" project. The Business Operations member will hold responsibility for the day-to-day operation of "Working Capital" programs, monitor their performance as well as identify and solve potential issues and bottlenecks. They will help design and implement solutions and develop operational procedures by analyzing flows and statistics in order to improve and perfect the customer experience. This includes liaising with product, project, different operations team, CC as well as R&D teams, ensuring they’re updated and involved. The Business Operations Member should have in-depth knowledge of all operational departments as well as general knowledge on "working capital", financial products, and Payoneer’s direct and mass payout operations.

What do you do..
- Maintain and operate the "Working Capital" ongoing projects
- Act as focal point for questions and customer feedback
- Improve customer experience / product based on customer’s feedback and needs
- Conduct and coordinate operational projects and tasks for the EP project

Projects include:
- Analysis of eligible customers (identification of trends, etc)
- Analysis of EP usage and uptake (repeat customers, strategy accounts, etc)
- Collection of EP offers

Other tasks differ on a week to week basis, projects have included:
- Competitive intelligence: how do other competitors price, position and structure similar products, what is their UX
- Analysis: forecast vs payout; funding cycles;
- General EP training with other departments

Requirements

- Bachelor's degree in business-related field
- Strong analytical and problem solving skills
- Technical background, understanding of data architecture, ability to translate business requirements into technical specification
- Great inter-personal and communicational skills, drive related teams without direct authority
- Technical background, understanding of data architecture
- Self-monitoring and self-testing in performing actions
- Working experience in a fin tech company/ online product/service company
- Experience with SQL and data analysis
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