Verint Published: October 8, 2020
Job Type
Level of education
Vocational qualification
Spoken Language needed
Hebrew, English
Level of Hebrew
Location of job
How many relevant years experience do you require for the role:
3 years


- Responsible for supporting, managing and enhancing technologies globally; such as Global Connect, CIS Extranet, MS Teams, and Office 365.
- Work with the customer to identify enhancement needs for applications and business process.
- Plan for quarterly release cycles work on a coordinated testing cycle to minimize defects and increased system uptime. Design solutions, coordinate creation of design documents, test scripts and technical documents per AIM methodology.
- Coordinate and conduct System Integration test (SIT) cycles, User Acceptance test (UAT) cycles.
- Work with the business to define customer SLA’s are met and KPI’s are reviewed periodically.
- Work with the customer leaders to optimize business requirements, analyze and improve business processes.
- Identify efficiencies to lower the TCO.
- Manage the work intake process for Collaboration management applications in our intranet and extranet.


- Minimum 3-5 years of experience in collaboration management systems.
- PMP, PMI certification or equivalent.
- Strong working knowledge of the Windows desktop and primary web browsers (IE, Chrome, Fire Fox).
- Practical knowledge of web-based applications, front end and backend supporting technologies.
- Solid documentation skills related to business requirements, tailored for technical eyes.
- Proven ability to work and multi-task under pressure, respond quickly to changing situations in complex project environments, prepare responses/narrative quickly and clearly and use personal initiative.
- Excellent meeting management skills with Outlook and WebEx.
- Good business process re‐engineering and project management skills.
- Good collaboration, relationship‐building, and customer support skills.

Preferred Technical Requirements:
- Experience in Microsoft 365 Dynamics implementation and customizations
- Microsoft 365 Fundamentals certification
- Microsoft Certification in any Office application
- Proficient with Microsoft Excel and PowerPoint
- Managing QA process from scripts to testing results
- Experience in reporting tools such as PowerBI or Splunk
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