BizOps Analyst

Shift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit shift4.com

Our passionate team, exceptional tech capabilities, product innovation, and customer-centric approach drive us to simplify complexity and create multidimensional solutions that generate growth and give our customers peace of mind. At Shift4 we manage critical internet-scale finance transaction services. Stability is a core value, and the BizOps analyst’s main responsibility is to deliver information-based analytics to achieve stability.

As part of our continued growth, we are looking for a BizOps Analyst!

In this role, you will operate Shift4 core systems, analyze data lakes, build new monitoring methods and deliver better visibility and stability to Shift4 information services.

Responsibilities:

- Develop methods with BI, RND, IT and other business units to support the information system’s stability.
- Monitor business applications’ health using a variety of technologies.
- Become an application expert and support business issues and bugs around it
- Build Kibana (ELK) base dashboards and SQL-based reports.
- Analyze systems malfunctions in real-time using multiple analyzing and Big data tools.
- Produce Root Cause Analysis post incidents and manage the process of proper fixes and future mitigation.
- Manage real-time incidents, communicate with IT operators, Business users, and management, act as a focal point and lead the incident to proper resolution in the most responsible manner.

REQUIREMENTS

- Analyst - Strong analytical skills & Data orientation with the ability to collect, organize and analyze significant amounts of information with accuracy.
- Strong problem-solving skills and attention to details
- SQL - mandatory. Firm knowledge in SQL coding.
- Kibana – knowledge in Kibana analysis, create reports/dashboards - advantage.
- Resilient – be able to sustain critical incidents.
- Possess excellent organizational and interpersonal communication skills.
- Working in a Production environment – a strong advantage
- B.Sc. in Industrial Engineering/math/information system or other quantitative fields