Taboola
  • Published: November 15, 2021
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
3 years

Description

Curious about what it’s like to work with the Taboola global team and its customers as a Advertiser T3 Technical Support Engineer? We’re glad you asked! 

Taboola is one of the fastest-growing global tech companies. We engage over 300M online users every month, and deliver more than 5B content recommendations every single day. We are a global company and have offices in NY, London, Tel Aviv, Los angeles, New Delhi and Bangkok.

What are some of the things you do on a day-to-day basis?

- Perform in-depth troubleshooting including DB analysis, reading system logs and going through the product code level to identify and solve complex support issues that were escalated by the other support levels
- Maintain a low rate of non-bug escalations to development team
- Write technical notes and troubleshooting procedures to be used by the entire support organization
- Manage assigned cases to meet service levels
- Knowledge expert that will serve as the focal point to the entire Professional Services team
- Ongoing support and working closely with the business teams throughout the company

Requirements

What are the skills a good 3rd Level Media Support Engineer needs to have? 

- 3+ years of experience in similar technical support and/or deployment position – MUST
- Proven experience with internet technologies including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
- Thorough knowledge of Linux
- Ability to understand Java on the code level
- Python - an advantage
- Troubleshooting experience
- Ability to understand flows and provide creative technical solutions
- Strong capabilities of building organized processes and structured formal documentation
- Fluent English and excellent customer facing and communication skills (verbal and written)
- Ability to comply with tight deadlines
- Multi-tasking, self-learning, highly motivated and a team player.

 
Why Taboola?
 

Taboola is the world’s leading recommendation platform reaching over 500 million daily active users. We’re growing rapidly, and have recently gone public on the NASDAQ.
Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.”If you ask our employees what they love about Taboola they will tell you that here, they are able to discover their best professional selves, explore where they can grow to, and learn from and together with smart and talented people.
At Taboola, we pride ourselves in making an impact on how people consume content across the world, a culture of transparency, passion, and a diverse, inclusive and friendly work environment. 
You can get to know us more by visiting our company website, careers site, Taboola Life blog and social media channels; Facebook, Instagram, Twitter and LinkedIn 

 
Want to learn more about us, you’re welcome to watch the latest News article about Taboola

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