Graduway Published: September 19, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
Raanana
How many relevant years experience do you require for the role:
3 years

Description

Graduway is the leading alumni relations and mentoring software platform with over 1000 top education institutions as customers. We are now seeking a highly motivated Account Manager - US Market to join our Global Customer Success organization .

In this role, you will be responsible for managing the relationship with 100+ global customers. With a focus on growth and retention, you will be responsible for ensuring these clients see ongoing value from their networks.

- Our office is based in Ra’anana.
- Our standard working days are Monday to Friday.
- Availability to work US Hours, Monday to Thursday, finishing earlier on Fridays.

Key Responsibilities:

- Serve as a strategic partner and manage relationship with 100+ global customers.
- Identify client needs and opportunities for expansion/cross-sell.
- Help develop initiatives to increase customer satisfaction and retention.
- Coordinate with various teams to ensure customer’s expectations are met.
- Manage the upgrade process to new platform versions.
- Quota-carrying upsell and renewal responsibilities.

Requirements

- Native English - must.
- 3+ years of sales or account management experience in customer-facing roles.
- Strong understanding of education ed-tech a plus.
- Excellent communication and presentation skills.
- Strong time management skills.
- Ability to influence, handle objections, and resolve customer questions.
- Team player able to effectively interact with colleagues and departments across the company.

If this sounds like you, feel free to get in touch (please attach your resume), we’ll be happy to hear from you!
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