Riskified Published: March 19, 2021
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

Riskified is the AI platform powering the eCommerce revolution. We use cutting-edge technology, machine-learning algorithms, and behavioural analytics to identify legitimate customers and keep them moving toward checkout. Merchants use Riskified to increase revenue, prevent fraud, and eliminate customer friction. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for merchants across virtually all industries, including Wish, Prada, Aldo, Finish Line, and many more. We're privately funded and VC backed, and our recent Series E round raised $165 million with a valuation in excess of $1 billion.

About the Role

The Account Manager will manage Riskified’s strategic accounts. You’ll be expected to own the account/s from A to Z and be the focal point between our data science, senior management, analytics, and product teams on everything regarding your account. Your goal will be to work with internal teams to constantly increase the value we’re delivering to our top merchants.

Your clients will include Fortune 500 companies, big-box retailers, start-ups, travel merchants and much more. When you see an opportunity that benefits Riskified and our merchants, your goals will include up-selling & cross selling our services, as applicable.

What You'll Be Doing

- Be the primary point of contact for our most-important merchants. Build, monitor and communicate our KPIs to our clients
- Conduct in-depth analysis of the most productive ways our customers can utilize Riskified’s solution, including identifying upsell opportunities
- Provide strategic analysis and critical thinking as we plan long-term expansion
- Work with all other teams within the company to optimize customer experience across our portfolio
- Assist new customers as they join Riskified’s platform and begin using our services

Requirements

- 2+ years of experience in a client facing role, working with enterprise global accounts required
- Excellent English - Must, Native English speaker - Big Advantage
- Excellent writing and communication abilities
- Strong analytical (this is an extremely data-focused role) and technical skills
- Great interpersonal skills and a team player
- Problem-solver, resourceful and independent
- eCommerce/FinTech/Payments/Fraud background and/or experience working in a fast-growth B2B SaaS setting is strongly preferred
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