Optimove Published: May 14, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

Develop your career, get acknowledged for your efforts, and work with talented people who love what they do in one of Tel Aviv’s top startups! Optimove’s Customer-Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results. Dedicated to our client success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly-effective project management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Responsibilities:
- In charge of customer relationships
- End-user customer training
- Project management and crisis resolution
- Guidance and advice for enhancing the use of the system
- Education regarding new and existing features
- Ongoing customer enablement

Requirements

- 1-2 years of experience as a Customer Success Manager/Account Manager in a SaaS company - ESSENTIAL
- BA degree in Economics or Business - ADVANTAGE
- Native/close-to-native spoken and written English
- Strong analytical skills and brainpower
- Exceptional presentation skills
- Advanced Excel skills
- Customer enablement orientation
- Rich and effective interpersonal skills
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