Senior Product Operations Manager

Product Operations builds supporting infrastructure for a smooth, effective, and data-driven Product Management execution. To:

- Deliver maximum impact to our customers
- Streamline collaboration and communication efforts
- Continuously improve efficiency

About The Role:

Monday is seeking a Senior Product Operations Manager to establish the Product Operations function at the company, supporting a Dev/PM/design organization of over 600 employees by the end of 2024, working closely with Engineering Operations managers:

- A key member of our Product Leadership team
- Reporting to the Head of Product and Engineering Operations, a member of the Builders Operations team.
- The ideal candidate should have experience in Product Operations, demonstrate an ability to work collaboratively, and possess strong communication skills.

Responsibilities:

- Build the Product Operations function, create and enable processes to oversee the end-to-end lifecycle of our product, from ideation through delivery
- Programmatically manage customer feedback from multiple channels in collaboration with the CRO teams and close the feedback loop with CRO/Customers
- Collect, analyze, and communicate qualitative and quantitative data from within and outside the product team, bringing metrics to the front of what we do as a business to help make decisions, enhance Product outputs, and improve efficiency
- Integrate & analyze Data into Insights for the Product & leadership Team
- Traceability between business objectives and roadmap prioritization
- Manage product management tech stack, define and record best practices for consistent and effective use.
- Programmatically manage the Communication of the strategic direction, roadmap, priorities, and releases to relevant parties inside the company
- Build healthy interfaces between Product, Engineering, and Go-to-Market, and improve cross-functional alignment
- Maintain templates, guidelines, and resources so the product team can operate efficiently.

Social Title:

Product Operations Manager

Social Description:

monday.com are looking for an experienced Product Operations Manager to join our growing Engineering & Product Operations team.

REQUIREMENTS

Requirements:

- At least 5 years of experience in product operations, product management, or similar roles.
- Strong communication skills and the ability to work collaboratively.
- Demonstrated experience in improving operational efficiency and effectiveness.
- Experience managing product management tech stack and documenting best practices.
- Proven ability to collect and communicate qualitative and quantitative data.
- Strong problem-solving and analytical skills.
- Measures of Success: Improved operational efficiency and effectiveness, as evidenced by metrics such as cycle time, throughput, and defect rate.
- Reduced time to market features, as evidenced by faster delivery of high-quality features that meet customer needs.
- Increased active users, as evidenced by improvements in user engagement, retention, and satisfaction